Privacy Policy

1. Introduction

This Privacy Policy applies to all information collected through our website, booking forms, tracking tools, and any related services, products, or events (collectively, the "Services"). It does not apply to information collected offline or through any other means, including on any other website operated by any third party.

2. Information We Collect

We may collect the following types of information when you use our Services:

• Personal Information: Name, email address, phone number, and billing/shipping address provided during booking or contact form submissions.
• Shipment Information: Pickup and delivery addresses, cargo details, weight, and tracking history.
• Technical Information: IP address, browser type, device information, and pages visited on our website.
• Communication Records: Records of correspondence when you contact our support team.

3. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling your cargo bookings and shipment requests
• Providing real-time tracking updates and delivery notifications
• Responding to customer service inquiries and support requests
• Improving our website, services, and overall customer experience
• Sending promotional communications, where you have opted in
• Complying with legal, regulatory, and customs requirements

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

• With delivery partners and carriers necessary to fulfill your shipment
• With customs authorities where required for international shipments
• With service providers who assist in operating our website and business
• When required by law, regulation, or legal process

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze site traffic, and remember your preferences. You can control or disable cookies through your browser settings; however, some features of our website may not function properly without them.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of receiving promotional communications

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this page.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: